CORONAVIRUS UPDATE

REFUND POLICY

100%

100% REFUND POLICY

Book with confidence

As a result of the Coronavirus epidemic, understandably, there has been concern amongst those who are considering booking for Hajj 2020 or Umrah in case of a travel ban.

 

We would like to offer our reassurance to everyone who has booked their Hajj or Umrah package with Al-Hidaayah Travel in 2020 of a full refund in either of the following two situations:

 

  1.  The FCO advise against “all travel to Saudi Arabia”, or “all but essential travel to Saudi Arabia”, or

  2. The Kingdom of Saudi Arabia issues a ban on UK pilgrims travelling for the purposes of Hajj 

 

Cancellations due to other reasons will be subject to our standard terms and conditions.

 

The safety and security of our pilgrims remains a high priority for us.

Umrah visas suspended

As you may be aware the Saudi authorities have suspended entry to the Kingdom of Saudi Arabia for passengers travelling for the purposes of Umrah with immediate effect as a short-term measure to prevent Coronavirus entering the Kingdom of Saudi Arabia.

This is a temporary precautionary suspension for those entering the Kingdom for the purposes of Umrah, irrespective of whether they are holding an Umrah or tourism visa. 

1.

This is a short term preventative measure as at the time of writing, there are no known cases of Coronavirus in the Kingdom of Saudi Arabia;

2.

If you have a flight or package booked for travel to Saudi Arabia within the next 72 hours, please contact the office to enable us to explore possible options; if you are booked to travel later than 72 hours, please wait for further updates.

3.

Hajj remains unaffected by this suspension, nevertheless we continue to observe the situation and any developments closely;

4.

We continue to monitor advice from the Ministry of Hajj and Umrah, Ministry of Health as well as the Foreign and Commonwealth Office in relation to travel to Saudi Arabia, https://www.gov.uk/foreign-travel-advice/saudi-arabia

5.

Please note that this is an unprecedented situation and continues to develop, which we are following closely and will act appropriately as and when required.  The Saudi authorities are experienced in dealing with such epidemics as in recent years they have dealt with the outbreak of both MERS and SARS in the Kingdom.

6.

We will post any significant updates via our website and social media channels.

7.

We ask Allah SWT to alleviate the ummah of this virus and protect the sacred lands of the same.

27/02/2020

Al-Hidaayah Travel Ltd

436 Coventry Road 
Small Heath
Birmingham B10 0UG
United Kingdom

Call: 0121 753 7890 

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