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  • Do you provide any religious guidance?
    Yes, we organise regular lectures whilst in Saudi Arabia, covering the rites of Hajj in detail. Al-Hidaayah staff will be with you throughout the trip and are available to answer any questions. We will have at least 3 religious scholars travelling with us.
  • Is the source of the money that I use for Hajj important?
    The money that you use to pay for the Hajj must be from Halal sources. It is stated in a Prophetic tradition, ‘Indeed Allah is Pure and accepts only that which is pure.’
  • What if I get ill?
    A medical doctor, who accompanies us from the UK, will be available for advice during the days of the Hajj rites. Most medicines are available over the counter, but if you need to go to hospital, you would be entitled to free medical treatment at government hospitals.
  • What happens if I test positive for COVID-19 prior to departure?
    As the test has to be conducted within 72 hours of departure, at this point we would be fully committed to all elements of the package and would not be in a position to claim any refunds in case of cancellation, therefore, we would not be able to offer any refunds at this late stage. Additionally, it would not be possible to replace you with another passenger as we would not be able to secure another visa and make any other necessary arrangements in time. We therefore strongly suggest that you have appropriate insurance cover in place for such an eventuality.
  • How will we be accommodated in Shisha?
    As there will be 4 or 5 people in each room, the male and female pilgrims will be split into separate rooms. Therefore you will be unable to stay with your family members during your stay in Shisha. The accommodation will be basic, yet functional with air-conditioned rooms. Applied to shifting packages only
  • What if there is a date change due to moon sighting?
    The Hajj rites and some of the hotel bookings are based on the lunar calendar. As the beginning of the month is dependent on the actual moon sighting there is a possibility that the itinerary may change by one day if the actual sighting differs from the official Saudi calendar. In this case we will do our utmost to manage the situation in the best way possible and may mean spending an extra night in the Shisha building. This change will not affect our flights.
  • Are there provisions for vegetarians or people with other special dietary requirements?
    Unfortunately Al-Hidaayah cannot make any provisions for vegetarians or people with other special dietary requirements for the meals served during the Hajj days. Meals served in the hotels normally have a variety of dishes and will usually include some vegetarian dishes, however we cannot guarantee this.
  • Will I have access to hotel facilities during our stay in Mina?
    On our Non-Shifting packages you will have access to your Makkah hotel throughout the days of the Hajj rites. For the Shifting packages you will not have access to any hotel facilities, however you will have access to our building in Shisha, which is located about 20 minutes walk from our Mina tents.
  • How do I arrange my sacrifice?
    We can arrange the sacrifice for you; it will cost approximately 110. You will be given the precise information upon arrival in Saudi Arabia.
  • How will the men and women be accommodated in Mina?
    Men and women stay in separate tents in Mina. The tents are normally adjacent to each other.
  • Will I be able to contact my husband/wife in Mina?
    Yes, but under no circumstances will men be allowed to enter the women’s tent, and vice versa.
  • Can I travel with Al-Hidaayah if I live abroad?
    As long as you are a British citizen, we should be able to accommodate you on one of our packages. We always have people joining us from other countries. Please call us for further information.
  • What interpretation of Islam will be adopted?
    Everything will be done according to the Quran and Sunnah, Insha Allah.
  • Can you organise for me to fly on to another destination after the completion of Hajj?
    All pilgrims must travel on our flights both into Saudi Arabia and also back to the UK.
  • Can I change the flight dates?
    The flight dates are not changeable.
  • Do I need to visit your office to book?
    No, you may book online ( or post your booking form and deposit to us. All valuable documents should be sent to us using Special Delivery. Likewise we will return all valuable documents via Special Delivery.
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